Skip to content
WordPress Runs on the site you already own

Your business email. Reimagined inside WordPress.

PrimeMail turns your WordPress site into a shared inbox your whole team works from — assignments, internal notes, tags and threaded conversations, connected straight to the mailboxes you already have.

Get PrimeMail Explore features
Why PrimeMail

A shared inbox, without handing your mail to anyone

Collaborative email tools ask you to move your business correspondence onto their servers, and to keep paying per person, forever. PrimeMail gives you the same way of working on infrastructure you already run.

Your mail stays yours

Messages, attachments and contacts live in your own WordPress database, on your own server. Mailbox passwords are encrypted at rest. Nothing is sent to a third party.

One place, one version

Everyone reads the same conversation with the same history. Assign it, discuss it in a note, tag it — without forwarding anything or wondering who already replied.

One system to run

The same login, the same roles, the same backups as the rest of your site. No new vendor, no separate user directory, no per-seat bill arriving every month.

The product

Built for the way a team actually handles email

Not a webmail client with a WordPress skin. Every part of PrimeMail exists because a shared mailbox needs it.

Decide who owns it, and say why

Hand a conversation to whoever should answer it, then talk it through in an internal note that sits in the timeline where the context is. The customer sees the reply. They never see the discussion.

  • Assigned conversations appear under that person’s own view
  • Notes are ordered with the messages, not stacked at the top
  • Assignment notifies the person, not the whole team
Conversation
MK Marta Kallas Invoice 26055 — wrong VAT rate
Internal note

Reissuing this — the rate changed after it was raised.

JC Assigned to James Notified on his phone Owner

Find the message, not just the subject

PrimeMail searches inside the body of every message across every mailbox you can read. Operators narrow it down when you already know roughly what you are after.

  • / Search
  • E Archive
  • Z Undo
  • ? All shortcuts
Search all mail
from:rotolare has:attachment 4 conversations
Arve 26055 …the corrected total is €1,240 including VAT at 22%…
Arve 26063 …attached the delivery note for the March run…

On your phone, without an app store

Add PrimeMail to a home screen and it opens full screen like any other mail app. New mail and assignments arrive as push notifications, even when it is closed.

  • Swipe to archive, trash, snooze or star
  • Signatures and attachments render properly on a small screen
  • Works on iPhone and Android from the same install
Notifications
PM Andrei Kokk Re: Delivery for order 4192 now
PM Assigned to you Invoice 26055 — wrong VAT rate 08:20
Everything included

One licence. The whole product.

Multiple mailboxes

Connect as many addresses as you run — support, invoices, hello — and read them in one place or one at a time.

Assignment

Hand a conversation to a colleague. It appears under their Assigned to me, and everyone else can see who has it.

Internal notes

Talk about a message inside the message, where the context is. Notes sit in the timeline and never reach the customer.

Tags

Label conversations by client, topic or urgency, and open a tag from the sidebar to see everything under it.

Templates

Save the answers you send constantly and drop them in with two clicks, then edit before sending.

HTML signatures

Paste the signature your brand already uses. It renders in the composer exactly as the recipient will see it — tables, logo and all.

Attachments

Send files, and open the ones you receive. Attachments appear at the top of the message, above the signature, where you can find them.

Contacts

PrimeMail learns addresses from the mail you send and receive, so the next message to someone is one keystroke.

See every feature
How it works

Running by the end of the afternoon

1 Install the plugin on your WordPress site, the same way as any other.
2 Point a subdomain such as app.yourdomain.com at the same installation.
3 Connect your mailbox with its IMAP and SMTP details.
4 Invite your team and start working from the shared inbox.
Read the setup guide
Pricing

Pay once per site, not monthly per person

Solo

One mailbox, one person, everything working.

On request
  • 1 mailbox
  • 1 user
  • Threaded conversations
  • Templates and signatures
  • Contacts and attachments
  • Email support
Get PrimeMail
Most chosen

Team

A shared inbox your whole team works from.

On request
  • Unlimited mailboxes
  • Up to 10 users
  • Assignment and internal notes
  • Tags and shared views
  • Open tracking
  • Push notifications
  • Priority email support
Get PrimeMail

Business

For agencies and larger teams running several sites.

On request
  • Everything in Team
  • Unlimited users
  • Dedicated app subdomain setup
  • Installation assistance
  • Named support contact
Talk to us

One licence per WordPress installation. Includes updates and support for twelve months.

Questions

Before you buy

No. PrimeMail connects directly to your existing mail host over IMAP and SMTP, and stores messages in your own WordPress database. There is no PrimeMail cloud in the middle, and no third party ever holds your mail.

Any provider that offers standard IMAP and SMTP, which is nearly all of them — cPanel and Plesk hosting, Zoho, Fastmail, most business hosts. Gmail and Microsoft 365 work where IMAP access with an app password is permitted; sign-in through a Google or Microsoft account is not supported.

PrimeMail runs on a dedicated hostname such as app.yourdomain.com, pointed at the same WordPress installation. Your main site is untouched: visitors never load PrimeMail’s code, and the plugin never changes your theme, your pages or your WooCommerce store.

WordPress 6.0 or newer, PHP 8.0 or newer, HTTPS, and the IMAP and SMTP details for the mailbox you want to use. A subdomain for the app, and a real server cron so mail syncs when nobody has the tab open.

PrimeMail checks your mailboxes on a schedule, so mail appears after the next sync rather than the instant it is delivered. With a one-minute server cron that is usually under a minute. If synchronisation is not running, notifications cannot arrive at all — the documentation covers setting it up.

As many as your licence allows. Each person signs in with their own WordPress account and PrimeMail role, so you control who can read which mailboxes, who can assign conversations and who can change settings.

One WordPress installation, plus a staging copy of that same site. It includes plugin updates and support for the period stated at purchase. PrimeMail keeps working when a licence lapses — it simply stops receiving updates until you renew.

Yes. PrimeMail reads and writes over IMAP like any other client, so read state, sent mail and folders stay in step with Outlook, Apple Mail or your webmail. You are never locked in, and nothing stops you switching back.

Your mail is still on your mail server, exactly where it was. PrimeMail is a way of working with it, not the only copy of it.

By email, from the contact page. Support covers installation, connecting mailboxes, and anything not behaving the way the documentation says it should.

Turn your WordPress site into a professional email workspace.

One install, one licence, and the mailboxes you already have — working the way a team needs them to.

Get PrimeMail Read the docs